Returns & Exchanges

At POWERLOOK, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unworn and unwashed items. Simply ensure the original tags are intact to qualify for a full refund or a size swap.

Return Process

• 1.
  Initiate Request

  Log into your POWERLOOK account, navigate to the 'My Orders' section, and select the item you wish to return or exchange within 7 days of delivery.

• 2.
  Quality Check Preparation

  Ensure the garment is in its original condition with all brand tags, packaging, and invoices included to avoid any delays during the inspection process.

• 3.
  Doorstep Pickup

  Once your request is approved, our logistics partner will arrive at your provided address within 48-72 hours to collect the package.

• 4.
  Refund or Exchange Processing

  After the item reaches our warehouse and passes the quality audit, we will initiate your refund to the original payment method or ship your new exchange size immediately.